Shipping
Processing Time
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Orders are processed within 1-3 business days.
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During peak seasons or sales, processing times may extend to 5 business days.
Shipping Rates & Delivery
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Standard shipping rates are calculated at checkout.
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Estimated delivery times vary based on your location and chosen shipping method.
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You will receive a tracking number via email once your order has shipped.
Shipping Destinations
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We currently ship within [specify countries, e.g., the U.S., Canada, etc.].
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International shipping is available, but delivery times and rates may vary.
Lost or Delayed Packages
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Once your package is handed over to the carrier, Tender Grace Beauty is not liable for delays or lost items. For assistance, please contact the shipping carrier with your tracking information.
Returns
At Tender Grace Beauty, we stand by the quality of our products and are committed to ensuring your satisfaction.
All Sales Are Final
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Due to the nature of our products, we do not offer refunds or exchanges.
Damaged or Defective Items
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If your product arrives damaged or defective, you will be eligible for a refund or a replacement of the same item or an equivalent item.
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Please contact us within 48 hours of delivery at [insert email], providing your order number, a description of the issue, and photos of the damaged or defective product.
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Once your claim is reviewed and approved, we will process your refund or send the replacement promptly.